FAQs
Got a question? We’re here to help.
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What are your business hours?
Our core business hours are Monday-Friday from 9.30am-5.30pm.
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How will you match me with a VA?
We match you with a virtual assistant through a thorough assessment process that considers your business needs, preferences, and the unique skill sets of our assistants. By understanding your requirements and the strengths of our team members, we ensure a tailored match that fosters productivity and success
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Why should I opt for the retainer package?
With a retainer package you are guaranteeing our availbilty and our services for the amount of time you have purchased.
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How will I know when a task is complete?
We use an online management tool which tracks all tasks. You will have access to assign tasks and leave comments.
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How do you calculate the number of hours you have worked for me?
We use an online time tracking system and a full report on this will be sent you on a monthly basis.
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Will my data remain confidential?
Yes. We are ICO registered and a Data Processing Form is to be signed by all clients before work commences.
